Terms and Conditions

General

By using this site, you signify that you agree to these Terms of Use. In addition, when using particular services or competitions available on this site, you will be subject to any posted rules applicable to such services which may be posted from time to time. We reserve the right, at our discretion, to change, modify, add or remove portions of these Terms of Use at any time.

Ownership

This site is owned and operated by The Feather Factory. The contents of this site are the copyright of The Feather Factory or its licensors. Any use of the materials on this site other than for private, non-commercial viewing purposes is strictly prohibited.

Links

This site includes links to other Internet sites solely as a convenience to users. The Feather Factory does not endorse or make any warranties with regard to any such linked sites or the information, material, products or services contained on other linked sites or accessible through other linked sites. Access and use of linked sites is solely at the user's own risk.

Terms of Sale

We dye and manufacture all of our feather products in the UK and so have most products in stock. This enables us to dispatch orders quickly within 2-3 days and often even within the same day of receiving an order. Please contact us if you have an urgent order to confirm stock availability.
Delivery costs will be displayed accordingly as you input your order.

Standard Delivery

Regular Surface Mail, allow 5 working days, 10days EU and 15+days elsewhere.

Express Delivery

Courier (Fedex/DHL) or Royal Mail Special (UK), allow 3 working Days, 7 days EU, 10+days elsewhere.

Order Cancellations

• If you wish to cancel your order, please contact The Feather Factory for a cancellation reference number prior to packing/dispatch of your goods, you will then be entitled to a refund.
• If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.
• Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.

Returns 

• Goods may be returned within 14 days of receipt for a full refund (excluding carriage) or exchange.
• Please contact us before returning items as unauthorised returns are not permitted.
• Items that have been damaged through negligence or use are excluded from this policy.
• If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services on 07423 137419.